Shipping Policy

Last updated: [7/6/2026]

Thank you for shopping with Waoo Waoo! This Shipping Policy outlines how we process, ship, and deliver your orders within the United States. By placing an order with us, you agree to the terms below.

1. Order Processing Time

• All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation.
• Orders placed on weekends or holidays will begin processing the next business day.
• During peak seasons or promotional sales, processing may take slightly longer. We appreciate your patience.
• You will receive an email confirmation once your order has been placed, and a shipping confirmation with tracking information once it ships.

2. Shipping Destinations

• We currently ship to addresses within the 50 United States, including Alaska and Hawaii.
• We also ship to U.S. territories, APO/FPO/DPO military addresses, and P.O. Boxes, subject to carrier restrictions. Some oversized or heavy items may not be eligible for P.O. Box or military address delivery.
• At this time, we do not offer international shipping outside the United States.

3. Shipping Methods & Delivery Times

• Delivery times are estimates provided by our shipping carriers and are not guaranteed. They begin once the order has shipped, not from the order date.
• If your order contains both pet food and other items, they may ship separately so that your pet food arrives as quickly as possible.
• Shipping costs are calculated at checkout based on your order's weight, dimensions, and destination. Free shipping promotions, when offered, will be clearly noted at checkout.

4. Order Tracking

• Once your order ships, you will receive a shipping confirmation email with a tracking number.
• Please allow 24–48 hours for tracking information to update after you receive your confirmation email.
• If you have not received tracking information within 5 business days of placing your order, please contact us at info@waoowaoo.store or (786) 987-4189.

5. Shipping Delays

We are not responsible for delays caused by circumstances beyond our control, including but not limited to:

• Severe weather conditions
• Carrier delays or service disruptions
• Incorrect or incomplete shipping addresses provided by the customer
• High order volume during peak seasons or promotions

6. Incorrect Shipping Addresses

• Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
• If you notice an error, contact us immediately at info@waoowaoo.store or (786) 987-4189. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered processing or shipped.
• Packages returned to us due to an incorrect address may be subject to reshipping fees.

7. Lost, Stolen, or Damaged Packages

• If your tracking information shows your package as delivered but you have not received it, please check with neighbors and your local carrier first, then contact us within 7 days of the delivery date.
• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item(s) and packaging so we can file a claim and arrange a replacement.
• Waoo Waoo is not liable for packages lost or stolen after being marked "delivered" by the carrier, but we will work with you and the carrier to help resolve the issue where possible.

8. Multiple Items & Backorders

• If your order contains multiple items, they may ship separately depending on warehouse location and product availability. You will not be charged extra shipping fees for split shipments.
• If an item is backordered, we will notify you via email with an updated estimated ship date and the option to wait, substitute, or cancel that item for a refund.

9. Pet Food – Special Shipping & Return Notice

Due to health, safety, and quality regulations regarding consumable pet products:

• All pet food items are final sale. Pet food cannot be returned, exchanged, or refunded once the order has shipped, except in cases where the item arrives damaged, defective, or incorrect.
• If your pet food arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging so we can make it right.
• We recommend reviewing product details, ingredients, and sizing carefully before placing an order for pet food items, as these purchases cannot be reversed once fulfilled.
• This policy applies to all pet food and treat products regardless of shipping method or order size.

If you need to return an eligible non-food item, please mail it to our returns address below (contact us first to confirm eligibility):

Waoo Waoo Returns 40572 Douglas Dr, Apartment 101 Canton, MI 48187 United States

For full details on returns and refunds for non-food items, please see our [Return & Refund Policy].

10. Contact Us

If you have any questions about your shipment or this Shipping Policy, please reach out to us:

• Email: info@waoowaoo.store
• Phone: (786) 987-4189
• Mailing Address: 40572 Douglas Dr, Apartment 101, Canton, MI 48187, US

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Waoo Waoo is operated by GMTMYSTICMART LLC, a Virginia limited liability company.

Waoo Waoo reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with a revised "Last updated" date.