Refund policy

Return & Refund Policy

Last updated: [7/6/2026]

At Waoo Waoo, we want you and your pet to be happy with every purchase. Please review our return and refund guidelines below, including important exclusions for pet food and consumable products.

1. Pet Food – Final Sale (No Returns or Refunds)

For health, safety, and quality reasons, all pet food, treats, and other consumable/perishable pet products are final sale.

  • These items cannot be returned, exchanged, or refunded once your order has shipped.
  • This applies regardless of package condition, whether it's been opened, or the reason for return.
  • Exception: If your pet food or treats arrive damaged, defective, expired, or incorrect, contact us within 48 hours of delivery at info@waoowaoo.store or (786) 987-4189 with photos of the item and packaging. We will arrange a replacement or refund for verified issues.
  • We encourage you to review product descriptions, ingredients, and sizing carefully before ordering, since these purchases cannot be reversed once fulfilled.

2. Non-Food Items – Return Eligibility

Non-consumable items (toys, accessories, bedding, apparel, grooming supplies, etc.) may be returned under the following conditions:

  • Return request made within 14 days of the delivery date.
  • Item is unused, unwashed, and in its original packaging with tags attached (if applicable).
  • Proof of purchase (order number or receipt) is provided.

Items that do not meet these conditions may be denied a refund or subject to a restocking fee.

3. Non-Returnable Items

In addition to pet food and treats, the following are also final sale and cannot be returned:

  • Opened or used grooming/hygiene products
  • Personalized or custom-made items
  • Clearance or final-sale marked items
  • Gift cards

4. How to Start a Return

  1. Email us at info@waoowaoo.store or call (786) 987-4189 with your order number and reason for return.
  2. We will confirm eligibility and provide return instructions, including our return address.
  3. Ship the item back in its original packaging. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Returns Address: Waoo Waoo Returns 40572 Douglas Dr, Apartment 101 Canton, MI 48187 United States

Please do not send returns without first contacting us to confirm eligibility, as unauthorized returns may not be processed.

5. Refunds

  • Approved refunds will be issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item.
  • Original shipping fees are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).
  • You will receive an email confirmation once your refund has been processed.

6. Exchanges

  • We're happy to exchange non-food items for a different size, color, or variant, subject to availability. Contact us to arrange an exchange.
  • Pet food and other final-sale items (see Sections 1 and 3) are not eligible for exchange.

7. Damaged, Defective, or Incorrect Items

If any item — including pet food — arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery at info@waoowaoo.store or (786) 987-4189.
  • Include your order number, a description of the issue, and photos of the item and packaging.
  • We will provide a replacement, refund, or store credit at no additional cost to you.

8. Cancellations

  • Orders can be canceled for a full refund only if they have not yet entered processing or shipped.
  • Once an order has shipped, it is subject to this Return & Refund Policy.

9. Contact Us

Questions about a return or refund? We're happy to help.

  • Email: info@waoowaoo.store
  • Phone: (786) 987-4189
  • Mailing Address: 40572 Douglas Dr, Apartment 101, Canton, MI 48187, US
  • Hours: [Insert Business Hours]

Waoo Waoo is operated by GMTMYSTICMART LLC, a Virginia limited liability company.

Waoo Waoo reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with a revised "Last updated" date.