Get In Touch
+1 786 987-4189
40572 Douglas Dr, Apartment 101, Canton, MI 48187, United States
Frequently Asked Question!
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays begin processing the next business day. You’ll get an email confirmation right away, and a tracking link once it ships.
Pet food and treats arrive within 2 business days. All other items arrive within 15 business days. Shipping cost is calculated at checkout based on weight, size, and destination.
We currently ship across all 50 U.S. states, U.S. territories, APO/FPO/DPO military addresses, and P.O. Boxes (some restrictions may apply to oversized items). We don’t offer international shipping outside the U.S. at this time.
Once your order ships, you’ll receive a tracking number by email. Please allow 24–48 hours for it to update. Haven’t gotten tracking info within 5 business days? Reach out to info@waoowaoo.store or (786) 987-4189.
If tracking shows “delivered” but you haven’t received it, check with neighbors and your local carrier, then contact us within 7 days. If your item arrives damaged, email us within 48 hours with photos so we can make it right.
Pet food and treats are final sale due to safety regulations, and can’t be returned or refunded once shipped — except if the item arrives damaged, defective, or incorrect. Contact us within 48 hours of delivery with photos in that case.